Returns & Exchange & refunds
Domestic & International -
Size was off? We offer an exchange to change that up… don’t worry!
p.s all Nā Lei kimonos are the same size, but please take into account all are handmade so small differences might be presented as well as prints. We can provide an in-store credit towards anything else that you love but no full refunds at this time. Item has to be sent back on the customers responsibility but will be shipped back complimentary by NL if it is within the United States. If International chat with us and we will find a way to make you happy.
Please make sure the returned is unworn, unwashed and obviously not damaged. All NL is made with care and treated with Love in order for you to flow through your day in style... Mahalo.
How does it work?
Send us a message in the inbox bubble with your:
- Name
- Phone Number
- Order Number
Once we've confirmed the swap, received those fabulous threads and passed the inspection we'll make that meant to be piece get on it's way!
Customer Service Hours
Monday - Friday
9:00AM to 7:00PM PST